2017 Terms & Conditions

Contact Explore Tours Reservations

For reservations, please call our toll free number 1-800-523-7405 or send your request to: info@exploretours.com. For International callers, you may dial our main office direct at: 1-907-885-6331.

Welcome 2017 Season Travelers!

Don't hesitate to contact us for trip planning assistance and reservations for your trip this spring season or summer 2017. Our Alaska travel experts are available Monday through Friday, 8am-5pm (Alaska Time).

Please note: All new quote requests will be processed in the order of receipt. Depending on complexity and amount of research involved, occasionally special itineraries may take up to 3-5 business days. If you have any questions or would like to check the status of your quote, please do not hesitate to contact our office. Your patience is appreciated!

Pricing Information

All prices are quoted in US dollars (USD). All rates are retail rates and include applicable taxes except when noted otherwise. Online prices are typically quoted on a per person, "starting at" - double occupancy basis in order to provide you with an estimated cost during peak travel season.

Please note that rates are flexible according to your targeted budget when using your preferred departure dates, accommodations. Availability often plays a factor in pricing, so please contact an Explore Tours agent for a personalized quote and more advice.

As a packaging company, vacation price components cannot be broken down due to our confidential vendor contracts as well as our reservation system limitations. For this reason we are unfortunately unable to provide itemized billing. Many of our rate agreements are reduced below advertised retail. Therefore, our customers gain the benefit of special pricing within our itinerary packages along with seamless trip planning, utilizing the best possible rates through one reservation contact.

Deposits and Payments

To confirm a reservation, 50% of the individual package price is required; the remaining balance is due in full 60 days prior to tour departure.

Bookings made within 60 days and up to 46 business days before departure require payment in full and must be guaranteed by credit card at the time of request. Late bookings made between 45 and 15 days prior to tour departure will be subject to availability and may incur a non-refundable $100 custom quotation fee, which would be applied to invoice total. In addition and Express Booking Fee of $50 may apply. Reservations with a balance of $300.00 or less require full payment. Reservations made during peak season, select holidays and special event periods, packages may require a surcharge, be completely non-refundable and/or require payment in full upon booking.

Forms of Payment

Travel agency checks, wire transfer and credit cards (Discover, American Express, Visa and MasterCard) are accepted.
Agency commission is paid 30 days after travel is complete and reservations are paid in full.

Changes

Once a package has been invoiced, changes to the reservation will incur a change fee of $75.00, plus any additional supplier charges.

Cancellations & Refunds

Notice of cancellation must be made in writing to Explore Tours and must be received by Explore Tours prior to the scheduled tour departure.

61+ days prior to scheduled arrival date = $75.00 per person cancellation fee
60-46 days prior to scheduled arrival date = 50% of the Reservation Total
45 days or less prior to scheduled arrival date = 100% non-refundable
Note: Airfare is 100% non-refundable once tickets have been confirmed and issued.

Refund requests must be made in writing and received by Explore Tours within 14 days of trip completion. No refunds will be made on unused portions of any itinerary omitted by the passenger while traveling. Air ticket cancellations will require additional charges.

Refunds, credits for trip adjustments and weather reimbursements will be returned by check. Some exceptions may apply.

Transportation

Alaska Railroad, Alaska Marine Highway and other transportation options are available upon request. Clients are responsible for meeting all supplier requirements and adhering to all supplier rules and regulations while traveling.

Emergency Contact

Our goal at Explore Tours is complete satisfaction and comfort of the traveler. We do everything possible within our power to ensure clients experience an enjoyable trip, however circumstances may occur that are beyond our control. If a client ever finds him/herself in a situation where emergency assistance is required, a 24-hour emergency telephone number is available to provide help. Emergency contact numbers are listed in the client's documentation.

Arctic Tours

Arctic tour packages to Barrow, Nome and Kotzebue are non-refundable once booked and subject to special terms and conditions. Please inquire with your reservationist for more detail.

Special Custom Tour Itineraries

Explore Tours is pleased to offer custom tour itineraries. A $100.00 non-refundable deposit may be required, and will be applied in full to the confirmed itinerary.

Documentation

Documentation will be scheduled for release electronically at approximately 30 days prior to clients' arrival and only after the full payment is received. Other arrangements can be made with advance notice. Please speak to your reservation agent with any special requests. Original itinerary copy with any applicable maps or brochures (dependent on products purchased) will be provided on arrival. Either delivered in person if meet & greet service is included with your package or delivered by courier to your first Alaska hotel. Some exceptions may apply depending on services included.

For late bookings (requested after May 1, 2017 for the same summer season) or under 30 days prior to travel: Documentation will only be available electronically within approximately 7 days of travel. Note: most services do not require hard copy documents, however, if alternate delivery is mandatory (due to vendor policy and non-Anchorage arrival location) an expediting and mailing fee may also apply accordingly.

Weather

Weather can occasionally affect scheduled and nonscheduled flights. If additional services are required by the traveler due to weather or other conditions beyond the control of the operator, travelers will be responsible for their own lodging and meal expenses. Neither Explore Tours, the participating air carrier(s), lodge and/or service will assume additional expenses caused by adverse weather conditions or other acts of God. Under no circumstances can Explore Tours be held responsible for weather conditions or other "Acts of God". Arctic tours are non-refundable.

Refunds for weather related cancellations or trip adjustments will be returned by check. Some exceptions may apply.

Responsibility, Liability, Extra Costs and Vendor Rate Adjustments

As the tour operator, Explore Tours LLC contracts with carriers, hoteliers and other independent suppliers to provide the travel services you purchase. These parties are independent suppliers; Explore Tours LLC has no direct control of the supplier or their products, nor changes to the pricing these vendors offer for their service. We are responsible for effectively reserving and coordinating the itinerary only. Explore Tours LLC is not responsible with respect to any claims, losses, damages, additional costs, expenses or vendor price reductions after the point of proposal acceptance and/or purchase through Explore Tours. Acceptance is confirmed once a credit card is given as approval to move forward with booking services and all rates are locked in at the purchase price valid at that time. Explore Tours will offer the best available contracted rates to our clients, however any special online discounts, last-minute promotions or unanticipated changes to vendor rates cannot be provided once confirmed. All packages are sold under the business management of Explore Tours LLC. Explore Tours LLC is in no way to be considered as the principal or operator of the subject services. Explore Tours LLC reserves the right to cancel or alter any package as conditions require.

Rates are current at the time of printing and are subject to change without notice. Explore Tours LLC is not responsible for any expenses due to delays or cancellation of transportation within these packages. The client's payment of tour costs constitutes the client's acceptance of the TERMS AND CONDITIONS set out herein and in more specific, pre-tour passenger documentation, including Explore Tours confirmation and invoice forms.

The listed tour price does not include the following: insurance of all kinds, laundry, phone calls, beverages, meals not detailed in the itinerary, tips, personal sundries, excess baggage fees, optional excursions, etc. The tour price does not cover costs and expenses including the return to your home, if you leave the tour at your own volition or due to illness,or as a consequence of official action by the government of any country visited. Special terms and conditions may apply to group bookings.

Vendor Rate Increases and Fuel Surcharges

Due to the volatility of air prices, please be advised that all air prices are subject to change and not guaranteed until full payment. Extra baggage fees and other charges may be directly assessed by airlines or airports. Once you are notified of your flight details, please contact your airline with any questions regarding their current policies as these are changing regularly.

Many cruise lines are advising that they may have to implement fuel surcharges dependent on how severely oil prices fluctuate with the coming season.

TSA Airline Secure Flight Program

Please be aware that we are now requiring new Secure Flight pre-flight information for all TSA regulated air carrier services. For tickets purchased on or after September 1, 2010, passengers will need to provide the following: Full legal name (as it appears on passenger's government issued ID used when traveling), Birth dates, Genders and if you will be using your Passport as ID, you will also need to provide your passport number in advance. We are unfortunately unable to book or hold flight reservations without this information provided upfront.

Airfare

All airfare quotes are subject to change without notice until held or purchased. If your package includes airfare, your flights will be listed and costs will be reflected in your total quoted purchase price. However, Explore Tours cannot guarantee schedules or rates until airfare is ticketed as flight costs and availability are continually changing and may result in slight or occasionally substantial differences until time of acceptance.

Our expert air consultants will always find the lowest possible price according to your preferred routing at the time of quote and can often hold seats for 24 hours with your instruction, but we cannot guarantee rates or availability until acceptance with full payment of airfare in order to complete ticketing. The customer is responsible for providing Explore Tours staff with any schedule requests prior to acceptance of quote. If a time preference is not made for flights included within program proposals, the schedule will be auto-selected according to the logical order and coordination with surrounding components. The client will be responsible for any cost differences or change fees incurred if schedule preferences are not given until after ticketing is complete.

IMPORTANT NOTE

Please review your itinerary carefully for accuracy and ensure that all passenger names are complete and match government issued ID along with verifying flight schedules. Once services are confirmed, Explore Tours will not be responsible for penalties for name changes, corrections or program adjustments.

 

Other Questions?

Please call our toll free number 1-800-523-7405 or send your request to: info@exploretours.com.
International callers may dial our main office direct at: 1-907-885-6331.